Resume & Career Information
PROFESSIONAL PROFILE
TOLT Service Group, Wichita, KS December 2009 - Present
Regional Service Technician (%100)
Responsibilities include: Maintenance and upkeep of all technologies systems within the Dillons division of Kroger Inc. Duties pertain to but are not limited to the maintenance of all Point of Sale related computer equipment. Maintenance and upkeep on all Point of Sales related weighing equipment in various departments. As well as provide support for all hardware support for network services and switching equipment.
Freelance Web Development & Design - DanBradley.Net, Wichita, KS December 2002 - Present
Web Design (%100)
Responsibilities include: Design and development of custom web sites and installation and management of open source web software along with custom logo and graphic design including but not limited to web graphics and print publications.
One Source - IBM InfoPrint Division, Wichita, KS March 2009 - December 2009
Printer Technician (%100)
Responsibilities include: Maintenance of IBM InfoPrint printers for all national account in the Wichita area. Maintenance includes but is not limited to troubleshooting and replacement of defective components.
Hospice Care of Kansas, LLC., Wichita, KS Sept 2007 - March 2009
Network Administration (30%)
Responsibilities included: Maintenance and administration of a MS Windows Server 2003 environment. Network environment consisted of a MS Windows Server 2003 as the PDC and functioning as an Exchange Server along with a MS Windows 2003 Server functioning as a data server running SQL. Citrix desktop clients connected all workstations to a data center in OKC to provide mission critical applications. Windows XP Pro resided on all workstations. Network consisted of fourteen locations throughout Kansas over a WAN.
Telco Administration (20%)
Responsibilities included: Maintenance and administration of 2 separate BlackBerry Enterprise servers accompanies over 40 handheld devices. Administration of support for all phone systems division wide.
Help Desk (35%)
Responsibilities included: Assisting end users with credential information, troubleshooting software and file related issues along with troubleshooting printing issues.
Project Management (15%)
Responsibilities included: Management of telco installation project consisting of complete telephony system update. Management of disaster recovery planning for call center.
Digital Office Systems Inc., Wichita Kansas May 2005 - Sept 2007
Network Administration (15%)
Responsibilities included: Maintenance and administration of a MS Windows Server 2003 environment. Network environment consisted of a MS Windows Server 2003 Server, MS Windows Exchange 2003 Server and a MS Windows 2003 Web Server.
Network Installation (30%)
Responsibilities included: Delivery and setup of multifunctional equipment to customer location. Installation pertaining to the network configuration of the equipment, installation onto the customer's network and installation of appropriate printer, fax and scanner drivers. If required, further setup pertaining to scanning setup via the following protocols: SMB, SMTP and NCP.
End User Training (20%)
Responsibilities included: End user training of operations of the equipment and the uses of each function of the machine. On-going training on end user maintenance and service along with procedures for procuring service and supplies.
Technical Support (35%)
Responsibilities included: Follow-up and ongoing network support issues. Telephone support for both end users and field technicians in regard to network issues.
Independent Technician, Medicine Lodge, Kansas Nov 2003 - May 2005
Desktop Computer Technician (100%)
Responsibilities included: Providing desktop support to customer base pertaining to troubleshooting OS, software and hardware issues along with advising on new hardware and software purchases. Performing hardware and software upgrades and giving general recommendations.
imageQUEST Inc, Wichita Kansas May 2002 - Nov 2003
Network Administration (25%)
Responsibilities included: maintenance and administration of a MS Windows Server 2000 environment. Network environment consists of a MS Windows Server 2000 as the PDC and functioning as an Exchange Server along with another MS Windows 2000 Server functioning as a data server. Windows XP Pro resides on all workstations.
Network Installation (30%)
Responsibilities included: delivery and setup of multifunctional equipment to customer location. Installation pertains to the network configuration of the equipment along with installation onto the customer's network, installation of appropriate printer drivers, fax drivers and scanner drivers. If required, further setup pertaining to scanning setup via the following protocols: SMB, SMTP and NCP.
End User Training (20%)
Responsibilities included: End user training of operations of the equipment and the uses of each function of the machine. On-going training on end user maintenance and service along with procedures for procuring service and supplies.
Technical Support (25%)
Responsibilities included: Follow-up and ongoing network support issues.
APPLICABLE SKILLS SETS
Systems Proficiency
Server
MS Windows 2000/2003, MS Windows SBS 2000/2003, MS Exchange
2000/2003, SQL 2000/2003, MS Windows 2000/2003 Web Edition (Supporting IIS)
Optional Server
Black Berry Enterprise Server Platforms ver.
4.0/4.1, Black Berry Professional Software ver.4.1
Networking Environments
MS Windows (Active Directory), Citrix, Legacy Novell
Hardware Proficiency
Server
Dell PowerEdge
Desktop Platform
All Dell Platforms, All HP Platforms, All IBM
Platforms |
Desktop Platform
MS Windows 2000/XP Pro/Vista, Legacy MS Windows Platforms (MS Windows 98/98SE/ME)
Desktop Software
MS Office 97/XP/2003/2007 (Including Publisher), MS Access 2000/2003, MS Frontpage 2000/2003/2007, Adobe
Acrobat/Distiller/Photoshop/Illustrator
Programming Languages
HTML 3.2/4.0, PHP, JavaScript, CSS
Networking
Network Switching, VPN Technologies, Wireless Technologies
Cellular
Blackberry Smart Phone, Windows Mobile 5/6 |
Office Hardware Proficiency
General
Copiers
Scanners
Facsimiles
Printers
Postage Machines
Calculators
Time Clocks
Shredders |
Security Proficiency
Firewall
Sonicwall
Linksys
Certification Track
Industrial Certifications
Microsoft Certified Professional ID: 2954766
Ricoh/Savin Factory Certified Service Technician ID: 34936
Special Licenses
Commercial Class A |
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